When you click the GO ON DUTY button, your status will change to green and say On Duty. You are now On Duty and can now be notified of and accept encounters from patients that are in the queue.

When you click the GO ON CALL button, your status will change to orange and say On Call.
You are now On Call and you will be sent email or SMS notifications when there are no other available On Duty Coordinators to accepts a patients encounter from the queue.

When you click LEAVE QUEUE, your status will change to blue and say Online.
Once you leave the queue, you will not be notified of or accept patients that are in the encounter queue.