Search and Manage User and Emergency Contact Information as a Coordinator
1. Go to Manage Users Page from the Side Navigation Bar
![Go to Manage Users Page from the Side Navigation Bar,](https://media.screensteps.com/image_assets/assets/005/104/649/original/f1673f36-e039-4043-9aa2-84be402e8d24.png)
1.1. Alternatively at the Top Navigation Bar
![Or the Top Navigation Bar](https://media.screensteps.com/image_assets/assets/005/104/651/original/ce2c40e7-d7a7-4b05-9db5-d3eb34fa62da.png)
2. Search for the User
When searching the user, you may only need to use 1 identifier and click search. (Best practice would be by Portal User Id or by first and last name)
- Enter user role, such as Patient or leave as Any
- Enter in their first or last name
- Enter in Portal User Id if known
- The Client Identifier is the unique identifier that is set by the client administrator upon importing that user
Clean Search when ready
3. Use Last Five Searches
Under the Last 5 Searches section is a list of the last five search criteria to easily research users
![](https://media.screensteps.com/image_assets/assets/005/104/655/original/80e0a8d2-04da-4ee5-9e90-d2eedb78fe9e.png)
4. Open the User's Information
![Open the User's Information](https://media.screensteps.com/image_assets/assets/005/104/657/original/5ab3c308-0a86-42c7-99ad-cfc77bcc749f.png)
5. Update the Medical Information
Navigate to Edit User information
![](https://media.screensteps.com/image_assets/assets/005/104/659/original/672e5c58-b0ab-4656-be83-2fc35acb958b.png)
6. Update the User's Contact Information
- Layout for Username should be firstname.lastname (Example: John.Richards)
- If the Sex field is set to Unknown, that means that the user was created without their sex specified
- Date of Birth is used for password resets and must be correct or at least left as default which is 01/01/1981 so a user can change their password
- Preferred Notification Method is important because this is used to send appointment reminders for patients (Note: Email or Mobile Number must be filled in for either notification method to be valid)
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